Methodology
How we review businesses
Ratings on Bharosilo come from customers, not from us. This page explains the scale, what verification does and does not mean, and what happens when a review is reported.
The Laliguras scale
1
Poor
The experience was bad enough that you would warn someone.
2
Fair
Real problems, but something about the visit worked.
3
Good
Fine overall, with clear room to improve.
4
Very good
A solid experience you would recommend.
5
Excellent
Genuinely memorable; you would go out of your way to return.
What we enforce
One review per person per business
An account can publish one review for a listing. It can be edited later, and the edit date is shown — no silent rewrites.
Moderation before and after publish
New reviews are screened for spam, abuse and duplicate accounts. Anyone can report a review, and flagged reviews are re-checked.
Owners reply, they do not erase
A business can reply publicly to any review. It cannot delete a negative review or buy a higher rating.
Conflicts of interest are removed
Reviews written by the owner, staff, or someone who was never a customer are removed when we can verify it.
Reporting and disputes
Anyone can report a review or a listing detail. Owners get the same path: report the review, add context, and a human checks it against the guidelines. A disagreement with a genuine opinion is not grounds for removal.
Corrections
Wrong hours, a moved location, a closed business — report it from the listing or contact us. Verified owners can edit their own profile; corrections from the public are reviewed before they go live.
Learn how Bharosilo makes moneyCommon questions
- What do the Laliguras ratings mean?
- Laliguras is Bharosilo's 1–5 scale: 1 Poor, 2 Fair, 3 Good, 4 Very good, 5 Excellent. A business rating is the average of its approved reviews, not a score we assign.
- What does 'verified' mean on Bharosilo?
- Verification means we checked relevant business or ownership information, such as a phone number, business document, or a claim confirmed by the owner. It is not an endorsement and does not change the rating.
- How do you handle fake reviews?
- We look for duplicate accounts, review rings, copied text, and reviews from people with no plausible connection to the business. Confirmed fake reviews are removed and repeat accounts can be blocked.
- Can I dispute a review about my business?
- Yes. Report the review from the listing page or contact support with the review link and the reason. If it breaks the community guidelines, we remove it; if it is a genuine but negative opinion, it stays and you can reply publicly.
- Can a business pay for a better position?
- No. Rankings and ratings are not for sale. Any sponsored or promoted placement is labelled, and it never changes a rating.