For Business Terms & E-Commerce Compliance
Merchant Standards & Compliance Obligations
Terms, operational requirements, and compliance obligations for business owners, merchants, and service providers listed on Bharosilo under Nepal's E-Commerce Act 2081.
See sections below for complete details on our security measures, consumer rights, and best practices in Nepal.
1. Document Information
2. Business Registration & Authorization
By claiming or managing an establishment listing on Bharosilo, you confirm that you are an authorized representative with the legal authority to represent the company in Nepal.
3. Business Accuracy & Information Standards
Business representatives must maintain accurate and up-to-date information:
- Registered entity name, PAN/VAT registration numbers, and physical business address.
- Active customer support contact numbers and official email addresses.
- Accurate business operating hours, pricing menus, and service descriptions.
4. Responding to Customer Reviews
Business accounts may post public responses to reviews. Responses must remain professional, respectful, and adhere to Nepal's Consumer Protection Act 2075. Threatening reviewers or offering incentives to delete negative reviews is strictly prohibited.
5. Nepal E-Commerce Act 2081 Obligations
Businesses offering online transactions, orders, or bookings must comply with all provisions of the Electronic Commerce Act 2081, including consumer dispute handling, transparent pricing, clear delivery timelines, and statutory refund procedures.
6. Enforcement & Listing Sanctions
Establishments found creating fake reviews, deploying employee review rings, or misrepresenting licensing credentials will receive a public consumer alert badge on their profile and may face listing suspension.
7. Business Support
For assistance with verification, claiming, or compliance inquiries, contact our merchant team at [email protected] or visit our Contact Page.